Sans Frontiere Marketing Communications

Marketing Agency in Lewes
73 High St, LewesOpening at 09:00Open today until 17:30Opening at 09:00 on MondayOpening at 09:00 tomorrowSorry, we're closed

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Businesses can no longer afford to ignore social customer service.

For years, customer service has consisted of private conversations between a customer and a customer service advisor. Although th...
 moreBusinesses can no longer afford to ignore social customer service.

For years, customer service has consisted of private conversations between a customer and a customer service advisor. Although this format still exists, social media has made a huge difference to the way businesses communicate with customers.

According to Sprout Social, 30% of people will go to a competitor when ignored on social media, and 26% will be less likely use the company’s product or service. Such consequences are great for customers because they help keep businesses accountable, this is one of the reasons why social media customers service is more important than ever.

The benefits of responding quickly, positively and effectively to customer queries/complaints online are clear to see:

70% are more likely to use your product or service

75% are likely to share the good experience on their own social media profile

73% will share the positive interaction with their friends
Posted on 20-Jun-2018
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Address
73 High St
Lewes
BN7 1XG
United Kingdom
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Opening Hours
Mon
9:00 am – 5:30 pm
Tue
9:00 am – 5:30 pm
Wed
9:00 am – 5:30 pm
Thu
9:00 am – 5:30 pm
Fri
9:00 am – 5:30 pm
Sat
Closed
Sun
Closed
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